During a recent stay at The Westin Hotel in Cape Town I came across a great example of a 'service signature': a distinctive, memorable and scaleable customer experience that dramatises the…
The tale of two food companies shows that big consumer goods brands are NOT doomed to decline, despite the negative predictions to this effect in many newspapers and consultancy reports. “Food…
Only 29% of corporate brands are distinctive compared to their competitive set, according to a global survey by CEB of 1,250 stakeholders from different fields (employees, managers, influencers etc.) (1). The…
This week I learnt first-hand how Farmdrop has built its business by leading with a brilliant product, supported by a social & ethical mission. The Farmdrop website and mobile app allows…
We posted recently about the need to increase your 'Adaptability Quotient' (AQ) to make your brand and business stronger. Research we are running right now confirms that being more agile…
This week Australian retailer Wesfarmers offloaded Homebase for a nominal £1 and took a whacking £1.1 billion write-down, just two years after paying £340 million for the the British DIY chain. “Homebase is undoubtedly…
Marketing and ad agency teams over-estimate the effectiveness of social media and online video, and under-estimate the effectiveness of press and radio, according to a recent report from Ebiquity, 'Re-evaluating Media'…
There's a lot of doom and gloom about the fate of big brands these days and specifically the threat of smaller, 'insurgent brands'. So, I was interested to read The…
“The 7 Deadly Sins of Brand Bureaucracy” was the first article I wrote for Market Leader back in 2002, marking the start of our campaign to cut through the bull***t and…
Few brands have the courage to remain thematically consistent in their communication over a long period of time, whilst continuously refreshing the executions – what we call ‘Fresh Consistency’. Brands…