THE BLOG

Eight interesting lessons on leadership from Sir Alex Ferguson have been published in the HBR here, and a summary on Linked In, here. Harvard Prof Anita Elberse worked closely with Sir Alex to examine…

Yahoo is the latest brand guilty of wasting time and money on changing its logo. This just the sort of thing that reinforces the mis-perception that branding is about logos,…

Tom Fishburne's latest bit of cartoon genius highlights the risk of trying to become a lifestyle brand. This leads to a focus on "higher order" emotional benefits, or sizzle, without…

I suggest Ryainair's Michael O'Leary is one of the world's most effective "Brand CEOs", after reading an interview with him in Marketing, here. By Brand CEO, I mean a leader who…

Running a "social newsroom" involves "connecting with a collection of consumers making decisions in real time", according to an interesting article in Marketing. But should you have such a newsroom? …

This is the 2nd post about this book by Nike's Stefan Olander, VP of "Digital Sport" for Nike. This post is about universal marketing principles relevant to any business, digital or otherwise. 1.…

I've just finished reading an advance copy of a new book with the snappy title: "YOUTILITY: Why Smart Marketing is about Help not Hype." The premise of the book is…

Being a social media sceptic, I picked up this book by Nike's Stefan Olander with some serious doubts in my mind. However, I found it one of the most inspiring…

Café Rouge is a chain of French-style bistros that I thought was well and truly tired out. The brand had been around for almost 25 years, and looked it. And…

What is the best way to design a brand experience, in order to maximise customer satisfaction? Some answers to this question are given in another excellent paper from Phil Barden…