Branding lessons from private equity
Private Equity (PE) firms are getting plenty of bad press at the moment, being slagged off for being short term, ruthless, asset-strippers intent on sacking everyone who moves. Brings to mind memories of Gordon "greed is good" Gekko from the classic movie Wall Street.
However, this is far from the full picture, as pointed out to me last week on vacation by a partner from one of the biggest PE companies, Texas Pacific (they’re bidding at the moment for Al Italia and Iberia). Sure, there’s a need for cutting out costs, but this alone would not create any where near enough value for the PE firm to sell the business on at a profit. After all, how could they sell on at a premium an asset-stripped business with poor growth prospects?
No, dig deeper, and you find that these PE companies are actually very growth oriented, and that there are a lot of branding lessons to learn from them, as a recent article in Marketing/Brand Republic pointed out. Indeed, an FT article shows that the the biggest 30 PE deals done in 2003/04 created an extra 36 000 jobs, a 25% increase.
You may want to take some of the PE companies’ medicine yourself before you have it forced down your throat by them after they’ve bought you:
Lesson 1: the power of FOCUS
Focus of money and people is a huge growth driver. The PE firms are expert at finding companies that are languishing unloved inside big groups. For example, Texas Pacific bought Burger King from Diageo, a drinks company for whom the burger business was an unwanted step-child they acquired then they married Grand Met. With renewed vigour and attention, the business was turned around as Euromonitor commented:
"Following troubled years under ownership of Diageo Plc, Burger
King was restructured. In the past two years, it turned around
declining sales. Same-store sale have grown for
fifteen consecutive months in the US. The chain
has blazed a trail to open outlets in new international markets,
develop new products, and design new restaurant layouts."
Lesson 2: Speed
Linked to lesson 1 is the agility of the management put in place by the PE firms. Rather than having to cut through the jungle of bureaucracy in many big companies, marketing teams answer to a handful of owners. And they get quick feedback and decisions.
Interestingly, M&C Saatchi have been smart enough to set up a special agency to deal with PE firms called "Accelerator". This enabled them to create a new campaign for MFI in weeks rather than month’s for the brand’s new owners, Merchant Equity.
Lesson 3: "follow the money"
Most of the problems in a business come from not following this mantra. Dwarf line extensions, pointless meetings, ego-tripping ad campaigns… they can all be traced back to a lack of business-savvy, bottom-line focus.
PE firms don’t make this mistake as they care about one thing: growth. They won’t buy that old chestnut: "this won’t grow the business, but its good for the brand". And rightly so. The idea of separating brand building and business building is, pardon my Franglais, beaucoup de bollocks. The best way to build a brand is to innovate in a way that grows the business…this creates more users, more occasions and more word-of-mouth. I expect to see more, not less, innovation from frozen food brand Bird’s Eye under its new PE owners.
Lesson 4: what gets measured, gets done
Boy do the PE firms get this right. They are ruthless in getting rid of management that doesn’t deliver. But reward those talented and dedicated enough to grow the business. To quote an ex-PE manager from the Marketing article:
"Marketing directors have little or nothing to fear from PR firms where they can create value; in fact, quite the reverse is true because they should be even better compensated for creating the value".
Opinions? Are PE Gordon Gekko types, or are they good for brands? Other lessons from them?